UCaaS technologies include enterprise messaging and presence technology, online meetings, telephony and video conferencing. UCaaS is known for providing high levels of availability (HA) as well as flexibility and scalability for core business tasks.
UCaaS first came to prominence in 2014, on the heels of the Cloud IT movement.
Unified communications refers to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allows for an individual to check and retrieve an e-mail or voice mail from any communication device at any time. It expands beyond voice mail services to data communications and video services. Enterprises are finding that they can achieve even greater impact by using UCaaS capabilities to transform business processes.
This “business process” approach can result in bottom line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.
Is UCaas a Good Fit for your business?
If you can answer yes to any of the following questions then UCaaS could provide your business with the route to benefiting from unified communication sooner than you may have expected:
- You need access to the latest communications but don’t have the capital budget or in house resource to implement an on premise solution. This may be underpinned by a need to improve productivity or customer service, or by a time-limited event such as a merger, acquisition or the opening/closing of an office.
- Agility is key to your business. A Cloud-based communications solution could be for you. It frees up capital to invest in core operations and provides you with the flexibility to grow your business.
- You want flexibility in your approach connecting offices and mobile workers. Blending an existing on premise solution with a move to the Cloud can enable headquarter locations to support branch offices and mobile workers. UCaaS gives the flexibility to slowly migrate away from legacy systems while facilitating better communication between your offices and reducing IT complexity where there are little or no support resources.
We would love to speak with you on creating a personalized solution to fit your business needs. Please call IMC at 904-400-7300.
